Mercari item arrived damaged.

Seller has to file any insurance claim with USPS, not you. Not your problem. However, if you want to help the seller out, hold on to the item & packaging in case the USPS wants to inspect it for the claim. I suspect that IF it is inspected, USPS may decide it was inadequately packaged and deny the claim.I think they give you a document that shows the exact coordinate of where the package was delivered. But if you have USPS already saying that the address wasn't yours, Mercari should take that as proof. Tell them your account address is correct and that you have proof the package was delivered somewhere else. Waiting for the 72 hours makes zero ...As the title states, I was shipping a fragile item that arrived broken. The seller has not rated me yet luckily, she very kindly (but sadly) messaged me and told me it arrived broken. ... If you are able to prove that you followed Mercari's packaging guidelines, Mercari will refund the buyer and release your funds to you also. The buyer can ...313 reviews for Buyee, 2.3 stars: 'For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial ...

Here's how you can cancel a sale; Communication is key. Send the buyer a message to let them know you are canceling the order. From the bottom of the order status page tap "Refund buyer". Once you confirm the cancelation, the buyer will be refunded back to their original payment method. Note: Once an order is canceled, Sellers will not ...Mercari refused paying me for damaged item . I sold a set of two glass faceted lotus candle Holders I wrapped and boxed very well. The buyer said they were damaged Mercari says for Her to return to me because the item was not wrapped properly and that it was minimal damage today I got the return and they are smashed and the box looked like it ...

International shipping: My items arrived damaged. Japan Post or the carrier company in your specific country: After decision of the carrier, full or partial refund depending on the shipping method and if damage is also seen on the package itself. The import and customs fees are too high. Recipient of the Neokyo service (you)If you are able to prove that you followed Mercari's packaging guidelines, Mercari will refund the buyer and release your funds to you also. The buyer can assist you getting your shipping protection by stating that the item was packaged well and showing all the protection you shipped it with in their damage claim photos to Mercari.

I'd reach out to the seller first to give them a chance to make things right because it's possible it was a genuine mistake and if they're a good seller they'll help you (if this was me since it was my fault i'd probably just cancel the order, refund you, take the cancel hit, and just let you keep the item so you wouldn't have to go through the hassle of returning it) but if they don't message ...Posted by u/Dabblequeen - 2 votes and 1 commenttoday the item finally arrived and the seller immediately messages me asking me to rate them literally a few minutes after it just delivered. i go get the package from my mailbox and open it up. the item had no protective packaging which is 100% definitely needed considering its size and delicacy. so of course, it has scuffs and paint chipping ...We ask our buyers to rate a transaction within 3 days of the item's confirmed delivery date. After they rate, we'll let you know so you can rate them, too. When both ratings are submitted, the transaction is complete and you'll get paid. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction ...

:(( I’ve been on mercari for awhile and made a couple purchases I just purchased a pretty hard to find bbw body oil my package arrived damaged and looks like the item was stolen :(( I took a photo of the empty packaging that DID arrive but I don’t know how to go about getting a refund the seller sent me this item for a huge discount and I was wondering if a refund would come out of their ...

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The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Item arrived broken, best course of action? BUYING I ordered a wooden jewelry box for around $20, it arrived broken but in a way that I can easily fix. It was bubble wrapped but probably not well enough to protect it.Mercari will probably side with the buyer. They’re extremely lazy (especially after being short staffed due to COVID), and just believe whatever the buyer tells them. I had a scammer try to tell me that the item arrived imperfect and damaged (it was a stuffed animal).seller offering to replace damaged item. I purchased a turntable for around $300 and received it a couple days ago. The cover of the turntable was cracked and broke when I got it, so I instantly requested a return and it got approved. Although now I’ve got the seller saying they can buy and send me the replacement part for free.5 days ago · Policy. Mercari’s Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised outside of these channels may not be ... I would contact Mercari while the item is in route. I received a notification that my item was eligible to be canceled because UPS did not update the tracking for days. I contacted Mercari and submitted a copy of the shipping receipt. Mercari stopped the cancelation. If you used the USPS, there would be no tracking updates on the card mailer ...Mercari will ban you if you do a chargeback, so there are only limited things you can do. An expensive item should have signature, I do this for items over $200, plus full insurance. I do buy and sell expensive items online from time to time...so there are so many scammers out there.62K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…

Buyer Requested A Return. I've got over 100 sales on Mercari and just received my second return request. The first time a buyer requested a return they sent me a message explaining the reason they were requesting a return. This time I only knew because I saw it on the item in question as being under review for a return.Accidents happen, and anyone who’s ever received a broken product that was damaged in transit knows this all too well. In 2023, UPS alone delivered 5.7 billion packages, FedEx delivered 2.84 billion, and in 2022, USPS delivered 7.2 billion packages.With an average rate of 10% of packages damaged across companies, avoiding product damage is …If you have pics of how you packed it, send it to mercari. They might change their minds. But i think the reason why they denied it is bc they usually recommend that you ship these types of items in 2 boxes. Like once its packed securely in a box, wrap it in air cushions or packing peanuts and put it in another box.Mercari is not a place for returns unelss somethig is not as desribed, damaged in transit, etc. This is why when a Mercari seller asks close to MSRP for an item, esp. if new, I usually just buy in another online store on the web where I CAN get returns. ... Customer messages me about their order that never arrived from 9 months ago.Receiving a faulty item or a damaged parcel is the last thing you want, regardless of the app or platform you tend to use for your purchases. If your Mercari order went wrong and caused you stress or dissatisfaction, it's time to learn more about getting the best out of their refund policy. How To Request a Mercari Refund With DoNotPay

313 reviews for Buyee, 2.3 stars: 'For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial ...5,107 total complaints in the last 3 years. 1,711 complaints closed in the last 12 months. View customer complaints of Mercari, Inc, BBB helps resolve disputes with the services or products a ...

I clicked on the 'received and opened' box, left a review, but the submit button remains grayed out. The first day this happened I googled for a solution and one said it was possible Mercari hadn't caught up to tracking or something like that and to wait a day. I just received a notice that I must submit a rating by tomorrow , so I went back to ...Mercari - Buyer returned damage product. So I've been selling on mercari for a bit I have almost 400 sales and for the first time a buyer put a claim in . Problem is the figure I sent out was in good - to near mint as detailed in the post. The pictures he sent show a completely different item in a different condition.Protect your home from costly hail roof damage with our comprehensive homeowner's guide. Learn how to spot hail damage and take preventative measures. Expert Advice On Improving Yo...For damaged items, please include photos of the box, packaging materials and the damaged item. You have three (3) calendar days to drop off the return item with the …If carrier damaged package beyond hope, you will not be held responsible, However, packing is an art. I shipped 6 long-stemmed real crystal (thin!) glasses during Christmas rush and they arrived perfectly to my customer. Airspace, box w/in a box, proper spacing of objects, etc. all come into play. This is basically, just *science*. To protect the marketplace, frequent cancelations may impact your selling privileges. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or ... what do i do when my item was damaged in transit, i checked the item description before purchasing and it said there was no damages (the item is a trading card). I messaged the seller after receiving the card and asked if the item had damages, in the specific area it was damaged, before they sent it.7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. In that case, Mercari should refund you and suspend the buyer. 8/ If the PS4 is really not damaged and is working correctly, then you should ...

Here's how you can do it: Log in to your eBay account and find the purchase history section. Click on Return this item. Select the reason for returning the item. Attach the photos showing the damage. Click on Send. Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem.

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.'. I'm taking down all my listings. Even if Mercari is covering the shipping costs or the buyer is, I'm not wasting my time reselling things becausesomeonefound a better price by the time an ...

Im starting to buy in Mercari and 2 items have arrived but is the first time that this happens to me so im kinda scared. This thread is archived New comments cannot be posted and votes cannot be cast Related Topics Mercari Marketplace Marketplace and Deals comments sorted by Best ...Item damaged before delivery. Has this happened to anyone else where ups marked damaged before delivery when selling an item? I got an email notification from Mercari about this and now I'm unsure what to do Related Topics ... Expensive item not arrived.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... I bought a lot of manga from a seller but they arrived with a lot more damage to the spine and corners. ... in your statement make sure to mention that the books were packaged extremely well and that USPS is responsible for the damage. Put ...That definitely will help in future with things arriving in one piece. If you sent it according to Mericari's shipping, then call and let them know. Also, take pictures of how you packaged, I had to learn the hard way. Make sure they send pics of the broken item for proof .Mercari is a great place to sell fragile items since they include a $200 shipping insurance IF you use the Mercari labels! If you want to use your own labels, make sure you do USPS Priority or UPS/Fedex that has shipping insurance. About the insurance others mentioned: I am a glass seller almost exclusively.Unsure if I would take it because I don't wanna get banned on Mercari but it's the thought that counts. Last seller I asked for a refund was incredibly rude so this is a nice change. UPDATE 2: Mercari accepted the return and the seller has no hard feelings about it. Best case scenario and I'm surprised.Mercari - Buyer returned damage product. So I've been selling on mercari for a bit I have almost 400 sales and for the first time a buyer put a claim in . Problem is the figure I sent out was in good - to near mint as detailed in the post. The pictures he sent show a completely different item in a different condition.Just help them out with the steps. Most people don't read the TOS. If it shows delivered, you are covered. Tell them they can check with the people they live with or by, and they can ask the shipper to check the GPS for the delivery scan. They can also contact Mercari as they are covered under the buyer protection and Mercari will handle it.Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.Damaged shipment. Purchased a very good deal of 8 sprays, 4 body washes and 5 candles for around $80ish shipped. Received the package and their was only used two pieces of bubble wrap for the whole thing. I took this photo immediately as I had seen the broken glass. ... r/Mercari • Item arrived broken and this is the response from seller ...

Item arrived damaged/leaking and the shipping box was in terrible shape. Included all that in my return request and even mentioned how well it was packed but that the outer shipping box was heavily damaged. Let the seller know this as well so theyd fight for their reimbursement. Mercari refunded me and didnt reimburse them so they blocked me :/ I'm sure this brand new seller is likely use to platforms like Tophatter or wish. U claim its been damaged in transit, they automatically refund within seconds and u keep item. Once mercari informs buyer they must return all items, they'll either cancel the request and rate, or they'll keep certain items (or all) and screw seller.Item arrived damaged, didn't open the box until 5 days after it was delivered. ... Maybe you can make a claim with the shipping company since you think it was damaged in shipping. No reason to be livid at Mercari or a seller. Reply reply Shermeezy • I contacted Mercari about an item that was advertised as like new but did not state the ...Buyer returned item damaged and claimed wrong size - Mercari sides with them lol. I had recently sold an underwear set that came with 3 different pairs, all securely attached to a hanger, tags everything on it brand new. Buyer asks about discounting the price in the DM and we come to an agreement and it's sold.Instagram:https://instagram. national report newsmaxdrexel furniture 1960car accident near springfield ilpalmetto state armory myrtle beach Mercari does the claim.. you ask for refund stating the damage.. Mercari gives you label.. you send item back.. mercari refunds you your money.. Mercari sends in info to ups (photo ect).. ups refunds mercari .. mercari tells seller insufficient packaging tough luck, kick rocks.. Reply. tokyo_993. dave and busters lubbockrestaurants gearhart oregon A buyer opened an 'item not received' case and since seeing on the tracking there had been no movement for a while, and the expected received by date had passed, I concluded that the item must have got lost/damaged in transit and refunded the buyer. The next day, I just happened to take a look at the tracking as I still had the page open ... ovme jacksonville fl The two times I've bought breakable items on Mercari over the last two years, both came broken. One was a Star Wars ceramic piggyback for my niece, it came in many pieces, actually cut my finger when I reached in to examine the damage . Seller had wrapped in a pair kid's pajama bottoms and put it in a polymailer.Requests for feedback on your shop, requests for item authentication, ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.' Members Online. Package Arrived Damaged upvotes ...Location of This Business. Palo Alto, CA 94306-0178. BBB File Opened: 10/3/2014. Years in Business: 10. Business Started: 2/18/2014. Business Started Locally: